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Got a question? No problem, it happens. Check out our FAQ’s below to find the answer you are looking for. Unfortunately, we do not have the meaning of life, we’re not that far ahead just yet…
Measurements and Customizations
How To Determine Proper Fit In a Wheelchair?
Making sure their wheelchair fits comfortably is critical to achieve top performance.
Measure Seat Width and Depth
Determine seat width by measuring the person’s hips from one side to the other, in a straight line. Then add two inches to this measurement to select a proper wheelchair seat width.
Determine seat depth by measuring from the back of the hip to the back of the knee of the person while seated. Then, subtract one inch from this measurement to choose the correct seat depth.
Select the Arm Type and Height
Full-Length Wheelchair Arms: These are best-suited for people who will be frequently doing stand-up pivot transfers. The full-length arm provides the proper support a person needs to help push themselves up to stand.
Desk-Length Wheelchair Arms: These are recommended when a wheelchair-bound person will want to be comfortable while sitting at a desk or table. The shorter arms allow them to get closer to the table’s edge.
Arm Height: The height of the wheelchair arm can vary. Measure from the elbow to the seat of the chair while the person is holding their arms up with their elbows bent at a ninety-degree angle. When available, height-adjustable arms are recommended.
Elevating Leg Rests: People who suffer from edema, swelling, or injury and are ordered by their doctor to elevate their leg(s) should sit in a wheelchair that has leg rests that can lock while elevated, allowing the person to extend and elevate the legs.
To determine the length of the footrest, measure the distance from the back of the person’s knee to the heel of their foot.
Articulating Leg Rests: These are useful for taller people. The leg rests can extend longer, while the elevating piece of the leg rest rises.
Have the person sit in the wheelchair, then measure the distance from the person’s collarbone down to the seat.
For patients with a condition that requires additional back support, there are options for higher back rests, and even reclining back rests, which will allow a doctor to prescribe the appropriate weight redistribution that some patients may require.
Wheelchair Seat Height
If the person needs to use their feet at any point to propel themselves in the chair or move, than measure the distance from the back of the knee to the heel. The seat height should allow for the person to reach the floor with their heels.
Wheelchairs are built to accommodate certain weight limits. Make sure you know the person’s weight so that you can fit them to a wheelchair that can safely support them.
Some people in wheelchairs fold up their own chairs and place them in their cars so that they can travel in a regular car seat. In fact, many people who use wheelchairs still have the ability to drive. Therefore, take into account the person’s upper body strength when selecting a wheelchair. Weaker patients will require lighter wheelchairs.
Orders and Customs Wheelchair Order Form
What is the status of my order?
If you ordered directly from TNT 360 Mobility, you’ll receive a confirmation email after you place your order which should include information about the expected ship date(s) for your items. Check the status of your orders and shipments using the Order Shipment Status tool on the Help and Support page.
Can I change my order?
Orders cannot be canceled or changed once the build begins. You can try contacting us to see where in the build process we are and if canceling or changing is possible. Call (888) 705-7017
Where do you ship?
At the moment we are only shipping within the United States. International shipping is not yet established but definelty call us to see if shipping to your region is a possibility.
How long does it take to ship my order?
Custom wheelchairs or items take longer since they have to meet your required specifications so they will take longer to ship. Once item clears the fabrication and assembly process they ship within 48hrs and they’ll arrive e 5-7 days after shipment. A sales agent will be in contact with you to keep you informed on the items status.
What payment methods do you accept?
All major credit cards at checkout including Visa, Mastercard, American Express, and Discover. Quick checkout options with Pay, PayPal.
Which currency will I be charged in?
You will be charged in $USD currency.
Do you offer 3 or 4 times payment option?
No, not at the moment, You can find funding resources on our Grants and Athlete Resources pages where you can find adaptive sports organizations that will help you fund your item. We can also help find funding for your next adaptive sports item.
Where do you ship?
At the moment only within the United States.
How long does it take to ship my order?
- 7-10 bus. days for apparel products (t-shirts, leggings, dresses, etc.)
- 7-10 bus. days for non-apparel products (posters, mugs, phone cases, etc.)
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
- Fulfillment time doesn’t include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
- The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
- Our fulfillment averages don’t account for the time an order might be put on hold.
- Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days.
Do you offer fast shipping?
Our products are specialized so at them moment we do not offer fast shipping.
How can I track my package?
You can use the order tracking tool t he Help and Support Page or call us at (888) 705-7017. We would be happy to let you know the items status.
Returns and Damages
Do you accept returns?
There are no returns for customized products like wheelchairs or wheels. However, we will work on it to fix any issues it may arrive with. We want your custom item to be perfect.
Can I exchange an item?
We do accept returns on Items from our store within 30 days if they should arrive with problems. Just call us withing the 30 days of receipt and will be happy to exchange it or give you store credit for another item.
Are returns free?
No. You will have to pay the shipping and handling fees associated with the return.
How long does it take to process a return?
It can take 7-10 days to process.
Is there a warranty?
Box Wheelchairs offers a 10 year guarantee on welds and wheelchair frame fabrication.